FAQ

Frequently Asked Questions :

Do you ship Internationally?

Yes.  International shipping is available upon checkout.  Please note to double check your shipping address and include apartment/condo/house number(EX. 1234 House St. Apt. 123). Any missing information can result in a order returning to me.

What is your return/refund policy?

NO REFUNDS.  If you are unsatisfied with your order upon arrival please contact me via DM @minteaparty on IG or email me minteastudio@gmail.com to arrange a return.  Only upon receiving the returned items will a refund be issued.

 

Will my order receive a tracking number?

All orders when processed will automatically receive a tracking number when the package is being prepped to ship.

What do you ship your products in? Is there a chance they will be damaged in shipping?

All products are shipped in bubble lined poly mailers to ensure a safe journey to you.

How long will it take to get my order?

I try my best to balance shipping orders and working on new designs!  Orders with in-stock items will ship within a week of placing the order. 

If you are Pre-Ordering any items production time will take 3-5 weeks to begin shipping.

[Delays may be expected due to COVID-19. Thank you for your understanding!]

Are you currently accepting any commissions?

Commissions are currently CLOSED. 

Where are you from?

Honolulu, Hawaii

What conventions will you be participating in this year?

Due to COVID-19 all in-person events are postponed until further notice.

What art program do you use?

I currently use Clip Studio Paint as my primary raster digital art program.  I am also proficient in Illustrator for vector pieces when working on client projects.

What drawing tablet do you use to draw digitally?

I currently am using a Wacom Cintiq 13HD but the majority of my learning was done on a Wacom Bamboo CTE450.

How long have you been doing art?

I've been pursuing art as a career for 9 years but have been drawing for 20 years.