Frequently Asked Questions :
Do you ship Internationally?
Yes. International shipping is available upon checkout. Please note to double check your shipping address and include apartment/condo/house number(EX. 1234 House St. Apt. 123). Any missing information can result in a order returning to me.
What is your return/refund policy?
NO REFUNDS. If you are unsatisfied with your order upon arrival please contact me via DM @minteaparty on IG or email me firstname.lastname@example.org to arrange a return. Only upon receiving the returned items will a refund be issued.
Will my order receive a tracking number?
All orders when processed will automatically receive a tracking number when the package is being prepped to ship.
What do you ship your products in? Is there a chance they will be damaged in shipping?
All products are shipped in bubble lined poly mailers to ensure a safe journey to you.
How long will it take to get my order?
I try my best to balance shipping orders and working on new designs! Orders with in-stock items will ship within a week of placing the order.
If you are Pre-Ordering any items production time will take 3-5 weeks to begin shipping.
[Delays may be expected due to COVID-19. Thank you for your understanding!]
Are you currently accepting any commissions?
Commissions are currently CLOSED.
Where are you from?
What conventions will you be participating in this year?
Due to COVID-19 all in-person events are postponed until further notice.
What art program do you use?
I currently use Clip Studio Paint as my primary raster digital art program. I am also proficient in Illustrator for vector pieces when working on client projects.
How long have you been doing art?
I've been pursuing art as a career for 9 years but have been drawing for 20 years.